Contact Us/FAQ

Get answers to your questions

Our Contact details are below but firstly please see our newly enhanced and easily searchable Frequently Asked Questions (FAQ) page where you will find transparent and detailed explanations covering all aspects of our services as well as clear answers to virtually all previous customer questions.


Frequently Asked Questions


Note: The above is a link to an external site. Use your back button to return to this website.

Here are some of the questions answered:


How do I order?

What are your Payment Options?

How are my data purchases sent to me / Where is my download link?

Do you offer Discounts?

How many times can I use my purchased list?

Can you send us Sample Records?

Can you send us a VAT/Sales Tax invoice?

I have lost the list I purchased. Can you resend the Download Link?

My credit card payment has been declined. Can you help?

My list file will not download or will not open properly.

Are there any duplicate Email Addresses?

Can we select data by Town, County, Region or State?

Does the List contain Contact Names or Job Titles?

Which email delivery service accepts Purchased Lists?

We had bad experiences when buying lists from other vendors. How can we check out vendors such as yourself before purchasing?

Are your Lists Opt In?

Do you offer telephone support?

Do you support or offer refunds based upon the results of email “verification” services?

How are your lists researched? What is the source of this data?

Can information in a list be filtered by company type or specialist activities or specific products or services offered ?

Do I get regular updates to the list when available?

What are the positions of the people with the email addresses? Are they buyers/purchasers, Managers, CEO’s etc

Do you provide Fax numbers, company sales turnover or the number of employees at each business listed?

How old is all this data?

Can you guarantee that all email addresses listed are deliverable?


North American Mailing Address: APC Services Ltd, 207/ 1425 Marine Drive, West Vancouver, BC, Canada V7T 1B9

Asia Pacific Mailing Address: APC Services Ltd, 26/F,  BTG, 77 Connaught Rd, Central, Hong Kong

Telephone: 1 877 293 1455 As we are best able to respond to pre-sale questions via email rather than by telephone please email us as per our details below. You will then shortly receive detailed answers to your questions from one of our managers.

Email :-

Hours of Operation: We work Monday – Friday only. Orders received 6.00 am – 6.00 pm Pacific Time, Monday – Friday, will be processed and delivered between 6.00 pm and 9.00 pm Pacific Time the same day via a download link. Orders received after 6.00 pm or over the weekend will be processed and delivered before 8.00 am Pacific Time the following working day. Your patience is appreciated. We do often process orders within a shorter time frame but please understand that we cannot guarantee to do so. Please check your spam folder if your download link appears not to have been received within the time frame we stipulate.


What makes our Lists the best in the Industry?

The Best Email Delivery Guarantee 

We offer a 100% Guarantee of No Hard Bounces. You’ll receive a refund for any portion of the records that Hard Bounce. See full details of our Guarantee in the Shopping Cart